Privacy policy

Last updated: 18 April 2026

Spin Prints operates this store and website, including all related information, content, features, tools, products and services, in order to provide you with a curated shopping experience (the "Services"). Spin Prints is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified so that it cannot identify or be reasonably linked to you. We may collect the following categories of personal information depending on how you interact with the Services:

  • Contact details including your name, shipping address, billing address, phone number, and email address.
  • Financial information including payment card details, transaction details, and payment confirmation. We do not store full credit card numbers — payment processing is handled securely by Shopify.
  • Order information including the items you view, add to your cart, or purchase, as well as your order history.
  • Communications including information you include when contacting us, for example through customer support enquiries.
  • Device information including your IP address, browser type, operating system, and other unique identifiers.
  • Usage information including how and when you interact with or navigate the Services.

How We Collect Your Information

We may collect personal information from the following sources:

  • Directly from you when you place an order, create an account, contact us, or otherwise provide us with your information.
  • Automatically through cookies and similar technologies when you use the Services.
  • From our service providers including Shopify, our print fulfilment partner (Gelato), payment processors, and analytics providers.

How We Use Your Personal Information

We use your personal information for the following purposes:

  • To provide and fulfil our Services — processing your orders, arranging printing and shipping, handling returns, managing your account, and creating a personalised shopping experience.
  • To communicate with you — responding to your enquiries, sending order confirmations and shipping updates, and providing customer support.
  • Marketing — sending promotional emails where you have opted in. You can unsubscribe at any time using the link in our emails. If you opt out, we may still send non-promotional emails such as order confirmations.
  • Security and fraud prevention — detecting and preventing fraudulent or illegal activity, authenticating your account, and securing the Services.
  • Legal compliance — complying with applicable laws, responding to valid legal process, and enforcing our terms and policies.

How We Share Your Personal Information

We may share your personal information with third parties in the following circumstances:

  • Shopify — our e-commerce platform provider, which hosts the Services and processes data on our behalf.
  • Gelato — our print-on-demand fulfilment partner, which receives your shipping details to print and deliver your order.
  • Payment processors — to securely process your transactions.
  • Analytics and marketing partners — to help us understand how the Services are used and to provide relevant advertising. Depending on where you live, you may have the right to opt out of targeted advertising.
  • Legal requirements — when required by law, legal process, or to protect our rights and the safety of our users.
  • Business transfers — in connection with a merger, acquisition, or sale of assets.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services. Information you submit will be transmitted to and shared with Shopify, as well as third parties that may be located in countries other than where you reside, in order to provide and improve the Services.

To help protect and improve our business, we use certain Shopify enhanced features that incorporate data from your interactions with our store. In these circumstances, Shopify is responsible for the processing of your personal information and for responding to your requests to exercise your rights. To learn more, visit the Shopify Consumer Privacy Policy.

Third-Party Links

The Services may contain links to websites or platforms operated by third parties. We are not responsible for the privacy practices or content of those sites. We recommend reviewing their privacy policies before providing any personal information.

Children's Data

The Services are not intended for use by children, and we do not knowingly collect personal information from anyone under the age of 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us and we will delete it.

Data Security and Retention

We take reasonable measures to protect your personal information, but no method of transmission or storage is completely secure. We retain your personal information for as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce our policies.

Your Rights

Depending on where you live, you may have some or all of the following rights:

  • Access — request access to the personal information we hold about you.
  • Deletion — request that we delete your personal information.
  • Correction — request that we correct inaccurate personal information.
  • Portability — request a copy of your personal information in a portable format.
  • Opt out — opt out of the sale or sharing of your personal information for targeted advertising. You may also use the Global Privacy Control signal, which we will honour where applicable.
  • Withdraw consent — where we rely on your consent to process personal information, you may withdraw it at any time. This does not affect the lawfulness of processing carried out before withdrawal.
  • Object or restrict processing — you may have the right to ask us to stop or restrict certain processing of your personal information.

To exercise any of these rights, contact us using the details below. We may need to verify your identity before processing your request.

International Transfers

Your personal information may be transferred to and processed in countries other than where you live. If we transfer personal information out of the European Economic Area or the United Kingdom, we rely on recognised transfer mechanisms such as the European Commission's Standard Contractual Clauses.

Complaints

If you have concerns about how we handle your personal information, please contact us. If you are in the EEA or UK, you also have the right to lodge a complaint with your local data protection authority.

Changes to This Policy

We may update this Privacy Policy from time to time. We will post the revised policy on this page and update the "Last updated" date above.

Contact

If you have any questions about this Privacy Policy or would like to exercise your rights, contact us at:

Email: hi@spinprints.com

For the purpose of applicable data protection laws, Spin Prints is the data controller of your personal information.